Customer # - Account #
 Address1
 Address2
 Balance
 Due Date
 Account Status  Online Payment ID
Account #
Login    My Boulder Utility Bill (MyBUB)     
Help


GENERAL INFORMATION

FIRST TIME USER INFORMATION REGISTRATION

PAYMENT OPTIONS


PAYMENT QUESTIONS

 

RECEIVE / VIEW BILL

UPDATING INFORMATION

SYSTEM REQUIREMENTS



GENERAL INFORMATION


What is MyBoulderUtilityBill?
MyBoulderUtilityBill is an online service enabling City of Boulder Water customers to view and pay bills through the Internet. We are pleased to provide our customers an opportunity to save valuable time and money - no phone calls and no more stamps! Most customers find electronic billing and payment is easier, faster and more convenient than traditional methods.
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What can I do with MyBoulderUtilityBill?
You can pay your City of Boulder Water bill online, anytime, using your Visa®, MasterCard®, Discover®, American Express® credit card or your bank account. You can also view your billing, payment and water consumption histories.
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Why should I use MyBoulderUtilityBill?
MyBoulderUtilityBill is easy, convenient, safe and secure. With MyBoulderUtilityBill, your payment will post to your account the next business day.
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Who can use MyBoulderUtilityBill?
Any City of Boulder Water customer is eligible, with the exception of Commercial accounts with Consolidated Bills. Consolidated Bills require “hands on” payment processing to ensure each individual account is credited for payments made.
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How much does it cost?
It's free.
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How do I contact Customer Service?
You may email us at utb@bouldercolorado.gov or you may call Utility Billing Customer Service Monday through Friday between 8AM and 5PM at (303) 441-3260.
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FIRST TIME USER INFORMATION/REGISTRATION

How do I sign up for MyBoulderUtilityBill?
It’s easy! Simply go to our Web site at https://myboulderutilitybill.bouldercolorado.gov/ and complete the registration page to set up your personal account. Your registration will be processed immediately, and a verification code for your initial login will be emailed to you. You may begin making online payments at any time.
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What information do I need?
You will need to enter your account number and your customer number. Please enter all numbers, including the zeros.
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How do I register when my name is the second name on the account?
You may register under the second name on the account. However, the account may be registered only once. Both you and the primary account holder can access the account by entering the Username and Password created during registration.
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What can I use as my Username?
Your Username can be anything you want. We do not require any specific combination of letters, numbers or special characters. You will use this Username every time you login to MyBoulderUtilityBill.
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What is a Display Name?
The Display Name is a field required for internal purposes. We do not require any specific combination of letters, numbers or special characters. You may use your Username if you choose.
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What can I use as my Password? Do you require a combination of letters and numbers?
Your password must be at least 7 characters long, but it can be anything you want. We do not require any specific combination of letters, numbers or special characters. The password is case sensitive.
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Where is my Verification Code?
A Verification Code is necessary for your initial login to MyBoulderUtilityBill. When you successfully register your account, a Verification Code will be sent to your email address. If you do not see this email in your Inbox, please check your Junk Email folder. Your Internet Service Provider or Email Provider may have automatically flagged the email as Junk. If you did not receive the email, you may have mistyped your email address during registration. Please call Utility Billing Customer Service Monday through Friday between 8AM and 5PM at (303) 441-3260. A Customer Service Representative will provide your Verification Code.
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I can’t log in/ my password doesn’t work.
Your password is case sensitive. Please be sure to type the password using upper and lower case characters as needed.
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How do I change my password?
You can change your password any time by clicking on Change Profile and then Manage Password.
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What if I forget my password?
You may request a password reset by selecting “Forgot your password” on the login page. Enter your username, then click on Send Password. A temporary password will be sent to your email address saved in MyBoulderUtilityBill.
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PAYMENT OPTIONS

Pay online
Go to https://www.secured-server.biz/BoulderColorado/HP/ . You will need your customer and account numbers to make a payment. To save paper, you can sign up for e-bills.

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Pay by phone
Call Boulder's 24/7 Direct Pay using a credit / debit card / bank account at 1-888-601-3012.

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Pay by mail
Please put your account number on your check and include the payment stub in the return envelope provided or address an envelope to:

City of Boulder Utility Billing Office
PO Box 2140
Boulder CO 80306-2140

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 Pay by automatic withdrawal from your bank
Go to https://www.secured-server.biz/BoulderColorado/HP/ , the Boulder Colorado Online Payment Site, to enroll in a recurring payment plan using your bank account.

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 Pay by recurring credit card from your bank
Go to
https://www.secured-server.biz/BoulderColorado/HP/ , the Boulder Colorado Online Payment Site, to enroll in a recurring payment plan using your credit card.

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Pay in person


Municipal Building
Utility Billing Office 
1777 Broadway
1st Floor, North East Corner


Drop Box
North side of Municipal Building
1777 Broadway

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PAYMENT QUESTIONS

Can I access my utility payment history?
Yes. MyBoulderUtilityBill retains your billing and payment history. Detailed history is available starting May 2006 to present.
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What is an Auth #?
For your protection, credit card authorization numbers are required. This is the 3-digit code on the back of the credit card on the signature line. 
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What if the payment processing system seems delayed or slow while I’m making a payment?
Payment processing should be a smooth, quick transaction. However, in the event that it seems slow, it’s important to click the Submit button only once. Your payment will be processed, and you will receive a confirmation. Clicking the Submit button multiple times may result in a declined payment.
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Will I receive confirmation of my payment?
After you make a payment, you will receive an e-mail confirmation.back to top


When will you know I paid?
All online payments will be posted on the next business day. Payments submitted during a weekend or City of Boulder holiday will be posted the following business day.
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Do I have to pay the full amount of the utility bill?
Partial payments are accepted. However, if the total amount due is not paid by the due date, the bill is considered delinquent and will be subject to late fees and possible disconnection.
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Can I make payment arrangements?
If your account is in good standing, but you are unable to pay the full amount of the bill by the due date, you may make payment arrangements by calling Utility Billing Customer Service at (303) 441-3260.

*If you are a tenant, we are unable to make payment arrangements with you. Please have your landlord/property manager call Utility Billing Customer Service at (303) 441-3260.
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Will paying online prevent service disconnection?
You should not pay online if you received a disconnect notice. Call Utility Billing Customer Service to determine your payment options at (303) 441-3260.
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If my water is already disconnected, will paying online turn it back on?
You may not pay online to turn your water back on. Call Utility Billing Customer Service for the total amount due to turn the service back on at (303) 441-3260.
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What about utility bills I pay through the mail?
All payments made on your account will be viewable through MyBoulderUtilityBill. Please include your customer #, account #, and amount paid with any remittance that is not paid online.
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RECEIVE / VIEW BILL 

How do I receive my eBill after I sign up for MyBoulderUtilityBill?
During registration for MyBoulderUtilityBill, you may elect to start receiving eBills. If you choose to receive eBills, you will no longer receive a paper bill. We will notify you by email when your eBill is ready for viewing and paying online.
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I currently have my bills sent both to me and to a 3rd party. Will that party still get my bills if I sign up for eBills?
Do not sign up for eBills if 3rd party Bill Notification needs to be active on your account. Please be aware that paper bills are no longer sent if you sign up for eBills. The 3rd party will still get copies of delinquency notices.
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How do I change from paper bills to eBills (or vice versa)?
If you have already registered and would like to change your billing preference, click on Change Profile, then on Manage Profile, and change your selection in the Receive eBills box.
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How do I view my current utility bill?
When you log in to MyBoulderUtilityBill, you will see the Billing History page. You can click on any of the dates under the Bill Date column to see the details of each bill. If you elected to receive eBills, you will also see the word “View” under the Web Bill column. When you click on any of the “View” links, a separate window will pop up with your eBill.
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How do I view older bills?
We switched to a new billing system in May 2006. You can view the details for any bill from May 2006 to present, by clicking on the appropriate date under the Bill Date column. The details for bills prior to May 2006 are not available for viewing in MyBoulderUtilityBill.
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Can I print a copy of my bill?
Yes. If you receive eBills, click View under the eBill column for the appropriate bill. A separate window will pop up with your eBill. You may print using the printer icon from that window. If you still receive paper bills in the mail, an exact copy of your bill is not available online. You may view your billing details by clicking on the appropriate date under the Bill Date column. You may print using the printer icon in the Billing Detail window.
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Why don’t I see graphs?
You need a Flash Player installed on your computer to successfully view the graphs. To get a current version, visit http://www.adobe.com.
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Why does the graph on my paper bill look different than the graphs in MyBoulderUtilityBill?
The graphs look different because they are created using different types of software.
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UPDATING INFORMATION 

How do I change my password?
You can change your password any time by clicking on Change Profile and then Manage Password.
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What if I forget my password?
You may request a password reset by selecting “Forgot your password” on the login page. Enter your username, then click on Send Password. A temporary password will be sent to the email address saved in MyBoulderUtilityBill.
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I used to get eBills, but they stopped coming. What happened?
We may not have your correct email address. It is very important to update your email address in MyBoulderUtilityBill, especially if you are receiving eBills. To update your personal information, click on Change Profile, then on Manage User Credentials.
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How do I notify you that I’m moving?
We need to get very specific information regarding each move in our service area. Please call Utility Billing Customer Service up to 30 days prior to your move at (303) 441-3260. We will collect the information from you at that time.
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SYSTEM REQUIREMENTS 

What do I need?
You need a browser with 128-bit encryption. How do I check this?

  • Click "Help" in the Internet Browser menu bar.
  • Then click "About.” A window will appear indicating your computer's browser version and the cipher strength.
  • Payers accessing the system with a Macintosh computer using Internet Explorer may not have the full functionality of the drop down boxes.

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How can I upgrade my computer browser to 128-bit encryption?
Visit Microsoft's Internet Explorer site (http://www.microsoft.com/en/us/default.aspx) or Mozilla's Firefox site (http://www.mozilla.com/en-US/firefox), and download the current version of the browser on your computer. If you use a different browser, go to the home page and update to a version that supports 128-bit encryption. NOTE: After downloading the current browser, you will need to restart your computer to activate the download installation.
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How do I know my computer connection is secure?
To ensure you are on a secure server, look for the padlock or key icon in the lower right hand corner of your Internet browser. The padlock should appear locked and the key should appear connected to indicate a secure server. The symbol may not be visible on general information screens about the service, but will be reflected on any screens that will transmit your confidential account information. Another indication of a secure Web site is the web address bar. It will change from http://... to https://... The "s" indicates the hypertext transfer protocol (http) is secure.
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If my computer is left inactive, how long do I have before I am logged off MyBoulderUtilityBill?
If your computer is left inactive for a period of one hour, you will automatically be logged off.
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Does MyBoulderUtilityBill work on my Macintosh computer?
Yes. It works on your Mac, as long as you have a current Web browser installed. Internet Explorer for Mac is not current and will not work on this site.
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